FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

About the Store

Can I come and purchase directly from your store?

Where are you located?

How frequent do you post Collections?

We have seen Facebook pages/websites similar to your brand, are they yours?

Can I have your contact details?

About Buying

Why are certain products which are posted on your Facebook page not displayed on your website?

If the product that I am looking for is out of stock (sold out), will it be restocked?

 How do I place an order?

About Payments

 Is your website secure for online transactions?

Is cash on delivery (COD) service available?

 What are the different payment options available?

How can I check whether my online order is gone through (order is confirmed)?

How to cancel an order?

If I did not receive the confirmation e-mail and SMS after the payment, what should I do?

Transaction has failed repeatedly (not successful), what should I do?

Can I make a payment with my International card or account?

About Shipping

Will there be any extra charge for delivery(shipping)?

Can you deliver abroad (International delivery)? 

When will be my order shipped?

When will preorders be shipped according to the product title?

How is my Order Shipped?

How to Track the Shipment?

About Delivery

What are the delivery timescales?

What should I do if there is delay in the delivery of the item beyond the usual delivery timescales?

What do I do if the parcel is damaged or tampered?

 I would like to return a product, what should I do?

 I received a damaged product, what should I do?

Fabric Measurement

Fabric Measurement
Top fabric width measurement: 2.2 meters (Approx)
Bottom fabric width measurement : 2 meters (Approx)
Dupatta length : 2.2 meters (Approx)
Size & Fit
You can stitch up to XL and sometimes up to Lower XXL Sizes. 3/4th sleeves
can be made only for “S” and "M" size, for XL elbow sleeves and for Lower
XXL short sleeves can be made. If you have measurement constraint, please
check with us through WhatsApp(7401184012) prior booking.

Washing Instructions (Garment Care)

  • The first wash should always be a dry cleaning.
  • The heavier the work/ embroidery, the more care the garment needs. So dry clean is a must for such garments. 
  • For the clothes that are suitable for washing, we advise hand washing with mild detergent for initial few washes.
  • Use a dry clean method to increase the longevity of garments. 
  • Handloom suits need to be washed prior to stitching.
  • Silk, Banaras, net fabrics need special care and we advise dry cleaning only.
  • Cotton fabrics might bleed (discharge dye) during initial few washes. So please wash them separately.
  • Block prints will have variation in colour, overlap of prints, uneven prints etc. They are authentic characteristics of the block printed fabrics.
  • There is no guarantee for colours, fabric, thread work, mirror work, zari etc.
  • Please wear your garments carefully and handle them with care as the embroideries, beading, sequencing etc are delicate works and need careful handling. We cannot be held responsible for negligence of maintenance of the garments at your part.

Colour Variations

The actual product colour may slightly vary from the picture posted on our website.As you probably know, it is very difficult to exactly match the colour (brightness, saturation and hue) of the website picture to the natural colourof the product. There are so many variables that can affect the image colour, these include daylight, artificial light, screen resolution and quality etc. Although we try our best to match the colour of the item, they may not exactly look like the displayed picture in our website.Please be aware of this.